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Where's My Order? Tracking Your Weed Delivery Like a Pro

There's a special kind of anticipation that comes with an online order. You check your email, refresh the tracking page and wonder if today is the day. Tracking is one of the most useful tools you have as an online cannabis shopper, and knowing how to read it makes the whole experience smoother.

Every Kush Station order ships by Canada Post Xpresspost with tracking included. Here's how to get the most out of it.

Your tracking game plan

Follow these steps from the moment you order to the moment you open the box:

1. Place your order at the right time. Orders placed early in the week tend to move smoothly, avoiding weekend gaps. If you're ordering weed delivery before a long weekend, give yourself an extra day or two.
2. Save your order number. You'll need it for tracking and if you ever contact support.
3. Watch for your tracking number. Once your order ships, you'll be able to follow it on Canada Post's tracking system.
4. Learn the common updates. You'll typically see stages like "item accepted," "in transit," "out for delivery" and "delivered." Some parcels show a notice that the item is available for pickup at a post office.
5. Expect one to three business days. That's the typical Xpresspost window. Weekends and statutory holidays don't count as business days.
6. Collect promptly. When it says delivered, check your door, mailbox or parcel locker. If you get a pickup notice, head to the post office soon, because parcels are only held for a limited time.
7. Reach out if something seems off. If tracking hasn't changed for a while, contact Kush Station with your order number.

Why tracking sometimes pauses

Tracking updates aren't always real-time. A parcel might not get scanned at every stop, or scans can lag behind its real location. Weather, holiday volumes and remote addresses can also add time. A short pause isn't usually a problem, so give it a day before worrying.

When to contact support

If tracking hasn't moved in a couple of business days, or it says delivered but you can't find your parcel, reach out to Kush Station. Live chat is open seven days a week, budtenders are available daily from 6 AM to 6 PM PST and email support is at help@kushstation.co. Have your order number ready. Kush Station also publishes a Shipping Policy and a Returns & Refunds page, so it's worth reading those before your first order.

What's inside when it arrives

When your parcel arrives, it will be in plain, non-revealing packaging packed to contain odours. Inside, you'll find whatever you picked from Kush Station's menu: flower from multiple BC farms in craft, AAAA, AAA, AA or popcorn tiers, pre-rolls, edibles, vape pens, concentrates like hash or live resin, or CBD products. Look out for the free gift that comes with orders, too.

Make your next order even better

Once your parcel arrives, leave a review. You'll earn extra rewards on top of the points you already get for every dollar spent. Refer a friend for even more.

Ready to track your first order?

Cannabis is for adults only, so make sure you meet your province's minimum age. Sign up with Kush Station, claim your $30 in Kush Points and spend $150 or more for free Xpresspost shipping. Then sit back and watch your order make its way to you.